ZOOBDOO

Privacy Policy

Last Updated: 9 September 2026

Welcome to ZooBdoo. This Privacy Policy explains how ZooBdoo ("ZooBdoo", "we", "us" or "our") collects, uses, stores, shares and protects personal information when you visit https://zoobdoo.com, create an account, browse or purchase products, communicate with us, submit reviews, request returns or refunds, or otherwise use our website and services.

ZooBdoo is an online shopping platform offering clothing, fashion products and related products primarily for babies and children. The purchase and account services on our website are intended to be used by adults.

We process personal data in accordance with applicable laws of India, including applicable provisions of the Digital Personal Data Protection Act, 2023 and rules made thereunder as they come into force.

1. Information We Collect

Depending on how you use ZooBdoo, we may collect the following categories of information.

1.1 Account and Contact Information

  • First name and last name
  • Email address
  • Mobile number and country code
  • Account identifiers
  • Login and authentication information
  • OTP verification status

Passwords, where used, are not stored by us in plain text. They are protected using appropriate security mechanisms such as hashing.

1.2 Delivery and Address Information

When you place an order, we may collect information necessary to deliver your products, including:

  • Recipient name
  • Mobile number
  • House, flat, building or street address
  • Locality and city
  • State
  • Postal or PIN code
  • Country
  • Delivery instructions provided by you

1.3 Order and Shopping Information

We collect information relating to your activity and transactions on ZooBdoo, including:

  • Products viewed or purchased
  • Product variants such as size and colour
  • Shopping cart contents
  • Wishlist items
  • Order numbers and order history
  • Order amounts
  • Delivery and shipment status
  • Cancellation requests
  • Return and return-to-origin requests
  • Refund status

1.4 Payment Information

Payments on ZooBdoo may be processed through third-party payment service providers such as Razorpay.

ZooBdoo may receive and store limited payment-related information such as:

  • Payment transaction identifier
  • Payment gateway order identifier
  • Payment status
  • Payment method type
  • Amount and currency
  • Refund identifiers and refund status
  • Payment-related error information where applicable

We do not intentionally store your complete credit card number, debit card number, CVV, UPI PIN, internet banking password or similar authentication credentials. Such payment credentials are handled directly by the applicable payment provider in accordance with its own security and privacy practices.

1.5 Reviews and User-Submitted Content

If you submit a product review or other content, we may collect:

  • Your rating
  • Your written review
  • Images voluntarily uploaded with the review
  • The product and order associated with the review

Reviews and associated information intended for publication may be displayed publicly on ZooBdoo. Please do not include sensitive personal information in reviews or publicly submitted content.

1.6 Technical and Usage Information

When you use our website, certain technical information may be collected automatically for security, functionality and performance purposes, including:

  • IP address
  • Browser type and version
  • Device type
  • Operating system
  • Pages visited
  • Date and time of access
  • Referral information
  • Server and application logs
  • Error and security-related information

2. How We Use Your Information

We may use personal information for the following purposes:

  • To create and manage your ZooBdoo account
  • To authenticate users and protect accounts
  • To verify mobile numbers or email addresses where applicable
  • To display products and personalize shopping functionality
  • To maintain your shopping cart and wishlist
  • To process and fulfil orders
  • To process payments and confirm payment status
  • To arrange packing, shipment and delivery
  • To send order, payment, shipping and delivery updates
  • To process cancellations, returns, RTO requests and refunds
  • To provide invoices and transaction records
  • To verify eligibility for product reviews
  • To provide customer support
  • To detect fraud, misuse and suspicious transactions
  • To maintain the security of our website and services
  • To troubleshoot technical issues
  • To improve our products, services and user experience
  • To comply with applicable legal, accounting and regulatory obligations
  • To resolve disputes and enforce our terms and policies

3. Payment Processing

ZooBdoo uses third-party payment service providers, including Razorpay, to facilitate online payments.

When you make a payment, information required to complete the payment may be submitted directly to the payment provider. The payment provider processes such information according to its own terms and privacy policy.

ZooBdoo receives transaction confirmation and related payment information from the payment provider so that we can confirm your order, maintain transaction records, process eligible refunds and provide customer support.

4. How We Share Information

We do not sell your personal information for monetary consideration. We may share information only where reasonably necessary for operating ZooBdoo, completing your transaction, complying with law or protecting our legitimate interests.

4.1 Payment Service Providers

Relevant transaction information may be shared with payment providers such as Razorpay for payment authorization, capture, verification, settlement and refunds.

4.2 Delivery and Logistics Partners

We may share your name, mobile number, delivery address and relevant order information with courier, shipping and logistics providers so they can deliver or return your order.

4.3 Technology and Infrastructure Providers

We may use trusted third-party providers for website hosting, database infrastructure, cloud storage, image hosting, email, communication, monitoring and other technical services.

For example, images uploaded to ZooBdoo may be stored using cloud image-management services such as Cloudinary.

4.4 Professional and Regulatory Authorities

We may disclose information to professional advisers, auditors, government authorities, courts, law-enforcement agencies or regulators where disclosure is required by applicable law or reasonably necessary to protect our rights or the rights and safety of users and others.

4.5 Business Transfers

If ZooBdoo or its business is involved in a merger, acquisition, restructuring, financing or transfer of business assets, personal information may be transferred as part of that transaction, subject to applicable law and appropriate safeguards.

5. Cookies and Similar Technologies

ZooBdoo may use cookies, local storage and similar technologies that are necessary for website functionality, authentication, preferences, security and maintaining user sessions.

We may also use analytics or performance technologies to understand how users interact with the website and improve its operation.

Where required by applicable law, optional analytics or marketing technologies will be used subject to appropriate consent or controls.

You may manage cookies using your browser settings. Disabling necessary cookies or storage may affect certain website features.

6. Children's Privacy

ZooBdoo sells clothing and products intended for babies and children, but the online account, ordering and payment services are intended for adults capable of entering into transactions.

ZooBdoo does not require children to create accounts and does not knowingly seek to collect personal data directly from children for the purpose of making purchases.

If you are under 18, please use ZooBdoo only with the involvement and supervision of a parent or legal guardian.

Parents and guardians should avoid submitting unnecessary personal information about children through reviews, delivery instructions or other free-text fields.

If we become aware that personal data of a child has been collected contrary to applicable requirements, we will take appropriate steps to delete or otherwise lawfully handle that information.

7. Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this Privacy Policy or as required by applicable law.

Retention periods may differ depending on the type of information. For example:

  • Account information may be retained while your account remains active and for a reasonable period thereafter.
  • Order, invoice, payment, refund and tax-related records may be retained for periods required under applicable financial, taxation, accounting or consumer-protection laws.
  • Delivery information may be retained as part of your order history where reasonably necessary.
  • Security and technical logs may be retained for fraud prevention, debugging and security purposes.
  • Reviews may remain available until removed, moderated or no longer required for the service.

When personal data is no longer required, we may securely delete, anonymize or otherwise dispose of it in accordance with applicable law.

8. Security of Your Information

We use reasonable technical and organizational safeguards designed to protect personal information from unauthorized access, disclosure, alteration, misuse or destruction.

These measures may include encrypted network communication, access controls, authentication mechanisms, secure password hashing, restricted database access, monitoring and other appropriate security practices.

However, no internet transmission, online service or electronic storage system can be guaranteed to be completely secure.

9. Your Privacy Rights

Subject to applicable law and verification of your identity, you may have rights concerning your personal data, including:

  • Accessing information about personal data processed by us
  • Requesting correction of inaccurate or incomplete information
  • Requesting updating of your information
  • Requesting erasure of personal data where legally applicable
  • Withdrawing consent where processing is based on consent
  • Raising a grievance concerning our handling of personal data
  • Exercising nomination rights where provided under applicable law

Withdrawal of consent does not affect processing that was lawful before withdrawal and may affect our ability to provide services that require the relevant information.

We may also retain information where retention is required for legal obligations, fraud prevention, dispute resolution, completed transactions or other purposes permitted by law.

10. Account Information and Deletion Requests

You may update certain account and address information through your ZooBdoo account where such functionality is available.

You may also contact us to request correction or deletion of personal information, subject to applicable legal and operational retention requirements.

Deleting an account does not necessarily require us to delete transaction records that we are legally required or permitted to retain, including order, payment, invoice, refund, fraud-prevention and dispute records.

11. Marketing Communications

Where ZooBdoo sends promotional email, SMS or other marketing communications, we will provide appropriate methods to opt out where required.

Even if you opt out of marketing communications, we may continue sending necessary service-related communications such as OTPs, account-security messages, payment confirmations, order updates, shipping notifications, refund information and important policy notices.

12. International Processing

Some technology, cloud, payment, communication or other service providers used by ZooBdoo may process or store information outside your state or outside India.

Where such transfers occur, we will handle them in accordance with applicable Indian law and implement appropriate safeguards where required.

13. Third-Party Websites and Services

ZooBdoo may contain links to third-party websites or services. We are not responsible for the privacy practices, security or content of independent third parties.

We encourage you to review the privacy policies of third-party services before providing information to them.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our services, technology, legal requirements or business practices.

The updated policy will be published on this page with a revised "Last Updated" date. Where required by law, we will provide additional notice or obtain consent for material changes.

15. Grievances and Contact

If you have questions, requests or concerns regarding this Privacy Policy or ZooBdoo's handling of your personal information, you may contact us using the details below.

Business / Data Fiduciary: [LEGAL_ENTITY_NAME] operating under the brand ZooBdoo

Website: https://zoobdoo.com

Privacy / Grievance Email: [PRIVACY_EMAIL]

Business Address: [REGISTERED_OR_BUSINESS_ADDRESS]

We will review legitimate privacy requests and grievances and respond in accordance with applicable law.