Terms and Conditions
Last Updated: 9 September 2026
Welcome to ZooBdoo. These Terms and Conditions ("Terms") govern your access to and use of https://zoobdoo.com, including browsing products, creating an account, placing orders, making payments, submitting reviews, requesting cancellations, returns or refunds, and using any other services made available through ZooBdoo.
By accessing or using ZooBdoo, you agree to be bound by these Terms, our Privacy Policy, Return and Refund Policy, Shipping Policy and any other policies displayed on our website from time to time. If you do not agree with these Terms, please do not use our website or services.
1. About ZooBdoo
ZooBdoo is an online shopping platform offering clothing, apparel, fashion products and related products primarily for babies and children.
The website is operated by [LEGAL_ENTITY_NAME] under the brand name ZooBdoo.
2. Eligibility to Use the Website
You must be legally capable of entering into a binding contract under applicable Indian law to place an order on ZooBdoo.
If you are under 18 years of age, you may use the website only under the supervision and involvement of a parent or legal guardian who agrees to these Terms on your behalf.
3. User Accounts
You may be required to create an account to access certain ZooBdoo features.
You agree to provide accurate, current and complete information during registration and checkout and to keep your account information updated.
You are responsible for maintaining the confidentiality and security of your account credentials and for all activities performed through your account.
You must immediately notify ZooBdoo if you believe your account has been accessed or used without authorization.
ZooBdoo may suspend, restrict or terminate an account where we reasonably believe that the account is being used fraudulently, unlawfully, abusively or in violation of these Terms.
4. Product Information
We make reasonable efforts to ensure that product descriptions, images, sizes, colours, prices, availability and other information displayed on ZooBdoo are accurate.
However, actual product colours may vary slightly depending on device screens, lighting, photography and manufacturing variations.
Minor variations in colour, pattern, stitching, print placement, measurements or packaging that do not materially affect the intended use of the product may not constitute a defect.
Product availability is subject to stock and may change without prior notice.
5. Sizes and Measurements
Customers should carefully review the applicable size chart, product description and measurement information before placing an order.
Age labels are provided as general guidance and may not correspond exactly to every child's measurements. Where available, we recommend selecting products according to actual body measurements.
6. Pricing
All prices displayed on ZooBdoo are shown in Indian Rupees (INR) unless otherwise stated.
Prices may include or exclude applicable taxes as indicated on the website or during checkout.
ZooBdoo reserves the right to change product prices, discounts and promotional offers at any time before an order is confirmed.
The price applicable to your purchase will generally be the price displayed and confirmed during checkout at the time the order is placed, subject to correction of obvious technical or pricing errors.
7. Pricing and Technical Errors
Although we take reasonable care when displaying prices and product information, errors may occasionally occur.
If a product is listed at an incorrect price due to a technical, typographical, system or other genuine error, ZooBdoo may contact you and provide the option to proceed at the correct price or cancel the affected order.
If payment has already been received for an order that we are unable to fulfil because of such an error, an appropriate refund will be initiated in accordance with our refund process.
8. Placing an Order
Adding a product to your cart or wishlist does not reserve the product or guarantee its availability.
An order is created after you complete the applicable checkout process.
For prepaid orders, an order may remain in a payment-pending state until ZooBdoo receives successful payment confirmation from the payment provider.
A payment attempt or payment authorization alone does not necessarily mean that the order has been fully confirmed.
Your order will be treated as confirmed when ZooBdoo successfully verifies the payment, where applicable, and updates the order status accordingly.
9. Acceptance or Rejection of Orders
ZooBdoo reserves the right to accept, reject or cancel an order in circumstances including:
- The product is unavailable or out of stock
- The product price or information contains a genuine error
- The payment cannot be successfully verified
- Fraudulent or suspicious activity is detected
- The delivery address is incomplete, invalid or not serviceable
- The order violates applicable law or these Terms
- A technical or system error prevents fulfilment
If ZooBdoo cancels a prepaid order after receiving payment, the eligible amount will be refunded using the applicable refund process.
10. Payments
Online payments on ZooBdoo may be processed through third-party payment service providers including Razorpay.
Available payment methods may include UPI, credit cards, debit cards, net banking, wallets or other payment options supported by the payment provider.
Payment options may change from time to time and may not be available for every customer or transaction.
ZooBdoo does not intentionally collect or store complete card numbers, CVV, UPI PINs, banking passwords or similar payment authentication credentials.
Your use of a third-party payment provider may also be subject to that provider's terms, conditions and privacy practices.
11. Payment Confirmation
A payment shown as successful by your bank, UPI application or payment provider may require verification before ZooBdoo confirms the associated order.
ZooBdoo may verify transaction status with the payment provider before marking an order as paid and confirmed.
If an amount is debited but the order remains unsuccessful or unconfirmed, please contact us with the relevant order and transaction information. We will verify the transaction with the payment provider and take appropriate action.
12. Duplicate Payments
If you believe that you have been charged more than once for the same order, please contact ZooBdoo customer support.
Any verified duplicate payment will be handled in accordance with the applicable payment provider and refund procedures.
13. Shipping and Delivery
Orders are delivered to the shipping address provided during checkout.
You are responsible for ensuring that the recipient name, mobile number, address, city, state and PIN code provided are complete and accurate.
Estimated delivery dates are estimates only and may be affected by courier operations, weather, public holidays, high order volumes, regulatory restrictions, serviceability issues or other circumstances beyond our reasonable control.
Delay in delivery does not automatically entitle a customer to compensation unless required by applicable law or expressly provided by ZooBdoo.
14. Delivery Attempts
Our logistics partners may contact you or the recipient to complete delivery.
If delivery cannot be completed because the recipient is unavailable, cannot be contacted, refuses the shipment or the address provided is incorrect or incomplete, the shipment may be returned to ZooBdoo as a Return to Origin (RTO).
15. Return to Origin (RTO)
If an order is returned to ZooBdoo because delivery could not be completed, ZooBdoo will review the order after the returned shipment is received and processed.
For eligible prepaid orders, any applicable refund will be processed according to our refund policy after verification of the returned shipment.
Shipping, return or other charges may be deducted where permitted by law and where clearly disclosed under the applicable policy.
16. Order Cancellation
You may request cancellation of an order where the cancellation option is available and the order has not progressed beyond the stage at which cancellation is permitted.
Once an order has been packed, shipped or otherwise entered an irreversible fulfilment stage, cancellation may no longer be available.
If cancellation is accepted for a prepaid order, the eligible refund will be processed according to our Refund Policy.
17. Returns
Eligible products may be returned in accordance with ZooBdoo's Return and Refund Policy.
A return request may be subject to conditions including the applicable return window, product category, condition of the product, original packaging, tags and proof of purchase.
Products returned to us may undergo inspection before a return or refund is approved.
18. Non-Returnable Products
Certain products may be non-returnable for hygiene, safety, personalization, clearance, final-sale or other reasons.
Where a product is non-returnable, this information should be displayed on the product page or otherwise communicated before purchase where applicable.
19. Condition of Returned Products
Unless the product is being returned because it was delivered damaged, defective or incorrect, the product should generally be unused, unwashed and returned with its original tags, accessories and packaging.
ZooBdoo may reject a return where the returned product shows evidence of use, washing, alteration, damage caused after delivery, missing tags or other conditions inconsistent with the applicable return policy.
20. Damaged, Defective or Incorrect Products
If you receive a product that is damaged, materially defective or different from the product ordered, please report the issue within the period specified in our Return and Refund Policy.
We may request photographs, videos, packaging information or other reasonable evidence to verify the issue.
After verification, ZooBdoo may provide an appropriate remedy such as replacement, return, refund or another solution permitted under applicable law and our policies.
21. Refunds
Approved refunds will generally be initiated to the original payment method used for the transaction unless another lawful method is required or agreed.
Refund processing times may vary depending on the payment provider, bank, card issuer or other financial institution.
Once ZooBdoo initiates a refund, additional time taken by a bank or payment provider to reflect the amount in your account is outside ZooBdoo's direct control.
22. Coupons, Discounts and Promotional Offers
ZooBdoo may offer coupons, promotional codes, discounts or other offers from time to time.
Promotions may be subject to conditions such as minimum purchase value, eligible products, customer eligibility, usage limits, validity periods and maximum discount amounts.
Unless specifically permitted, promotional codes cannot be combined with other offers.
ZooBdoo may withdraw, modify or discontinue a promotion before its expiry where reasonably necessary, subject to applicable law and without affecting orders already validly confirmed under that promotion.
Coupons, discounts and promotional benefits have no cash value unless expressly stated otherwise.
23. Wishlist and Shopping Cart
Products saved to your wishlist or cart are not reserved.
A product's price, availability, size, colour or other attributes may change between the time it is added to your wishlist or cart and the time you complete checkout.
ZooBdoo may prevent checkout of products or variants that become inactive, unavailable or out of stock.
24. Reviews and Ratings
ZooBdoo may allow eligible customers to submit ratings, reviews, images or other product-related content.
By submitting content, you confirm that the content is based on your genuine experience, does not violate applicable law and does not infringe the rights of another person.
You must not submit content that is defamatory, threatening, abusive, obscene, misleading, fraudulent, discriminatory, unlawful or unrelated to the product or service being reviewed.
You should not include passwords, financial information, personal identification information or other sensitive personal data in a public review.
ZooBdoo may moderate, reject or remove user-submitted content that violates these Terms, our policies or applicable law.
25. Licence for User-Submitted Content
Where you voluntarily submit a product review, rating, photograph or similar content for public display, you grant ZooBdoo a non-exclusive, royalty-free licence to host, reproduce, display and use that content for operating and promoting ZooBdoo and the relevant products, subject to applicable law.
You retain ownership of your original content and confirm that you have the necessary rights to submit it.
26. Intellectual Property
The ZooBdoo name, logos, website design, graphics, product presentation, text, software, visual elements and other content created or owned by ZooBdoo are protected by applicable intellectual property laws.
You may use the website for personal and lawful shopping purposes only.
You must not copy, reproduce, modify, distribute, commercially exploit, scrape or create derivative works from protected ZooBdoo content without prior authorization, except where permitted by law.
27. Third-Party Intellectual Property
Product names, trademarks, logos and other intellectual property belonging to third parties remain the property of their respective owners.
Reference to a third-party brand does not imply ownership by ZooBdoo.
28. Prohibited Uses
You must not use ZooBdoo:
- For fraudulent or unlawful transactions
- To impersonate another person
- To gain unauthorized access to accounts, servers or systems
- To interfere with website security or functionality
- To distribute malware, viruses or harmful code
- To misuse coupons, refunds, returns or promotional offers
- To place fraudulent or intentionally non-deliverable orders
- To scrape, crawl or systematically extract website data without authorization
- To violate intellectual property, privacy or other legal rights
29. Fraud Prevention
ZooBdoo may monitor transactions, accounts, orders, returns and other activity for fraud, abuse and security risks.
We may hold, reject, cancel or investigate transactions that appear suspicious or inconsistent with normal customer activity.
Where required, we may cooperate with banks, payment providers, logistics partners, regulators or law-enforcement authorities in relation to suspected fraud or unlawful activity.
30. Website Availability
We aim to keep ZooBdoo available and functioning reliably, but we do not guarantee uninterrupted or error-free availability.
The website may occasionally be unavailable due to maintenance, upgrades, hosting issues, internet outages, technical faults, cybersecurity events or circumstances beyond our reasonable control.
31. Third-Party Services
ZooBdoo relies on third-party services including payment gateways, cloud infrastructure, image hosting, communication providers and delivery partners.
Some aspects of your transaction may therefore be subject to the operational processes and terms of those third parties.
ZooBdoo is not responsible for independent third-party acts or omissions beyond our reasonable control, subject always to rights available to you under applicable law.
32. External Links
ZooBdoo may contain links to external websites or services operated by third parties.
We do not control and are not responsible for the content, security, availability or privacy practices of independent third-party websites.
33. Limitation of Liability
To the maximum extent permitted by applicable law, ZooBdoo will not be liable for indirect, incidental, special or consequential loss arising solely from circumstances beyond our reasonable control.
Nothing in these Terms excludes or limits any liability that cannot lawfully be excluded or restricted, including rights available to consumers under applicable Indian law.
Nothing in these Terms is intended to waive or restrict any mandatory consumer protection rights.
34. Indemnity
To the extent permitted by law, you agree to be responsible for losses or claims arising from your unlawful misuse of ZooBdoo, violation of these Terms, infringement of third-party rights or fraudulent activity carried out through your account.
35. Privacy
Your use of ZooBdoo is also governed by our Privacy Policy, which explains how we collect, use, store and protect personal information.
You should review the Privacy Policy before creating an account or placing an order.
36. Changes to These Terms
ZooBdoo may update these Terms from time to time to reflect changes in our services, policies, business practices or applicable law.
The updated Terms will be published on this page with the revised Last Updated date.
Changes will apply prospectively unless applicable law requires otherwise.
37. Severability
If any provision of these Terms is found to be invalid or unenforceable under applicable law, the remaining provisions will continue to remain in effect to the extent legally permitted.
38. No Waiver
Failure by ZooBdoo to enforce a provision of these Terms on one occasion does not constitute a permanent waiver of that provision or any other right.
39. Governing Law
These Terms are governed by the laws of India.
Any dispute shall be subject to applicable consumer protection laws and other mandatory legal rights available to customers.
Subject to such mandatory rights, courts having lawful jurisdiction over the registered or principal place of business of [LEGAL_ENTITY_NAME] shall have jurisdiction over disputes relating to these Terms.
40. Customer Support and Grievances
If you have questions regarding an order, payment, delivery, cancellation, return, refund or these Terms, please contact ZooBdoo using the details below.
Business: [LEGAL_ENTITY_NAME] operating under the brand ZooBdoo
Website: https://zoobdoo.com
Customer Support Email: [SUPPORT_EMAIL]
Grievance Email: [GRIEVANCE_EMAIL]
Business Address: [REGISTERED_OR_BUSINESS_ADDRESS]
We will review customer complaints and grievances and respond in accordance with applicable law and our internal support procedures.
41. Contact Us
For assistance with ZooBdoo services, please contact us using the support details displayed on our website.
By continuing to access or use ZooBdoo, you acknowledge that you have read, understood and agreed to these Terms and Conditions.