ZOOBDOO

Returns, Exchanges, Cancellations & Refund Policy

Last Updated: 9 September 2026

At ZooBdoo, we want you to be satisfied with your purchase. This policy explains when products may be returned or exchanged, how cancellations work, how shipping charges are handled and how eligible refunds are processed.

By placing an order on ZooBdoo, you agree to the terms of this policy.

1. Return Eligibility

Eligible products may generally be returned within 7 calendar days from the date of delivery.

To qualify for a return, the product should generally meet all of the following conditions:

  • The product is unused and unworn.
  • The product has not been washed, altered or damaged after delivery.
  • Original tags are attached.
  • Original packaging and accessories are available where applicable.
  • The product is returned in substantially the same condition in which it was delivered.
  • The return request is raised within the applicable return period.

ZooBdoo may request photographs, videos or other information where necessary to verify the condition of a product or reason for return.

2. Products That May Not Be Returnable

Certain products may be marked as non-returnable because of hygiene, safety, personalization or other product-specific reasons.

Non-returnable products may include, where applicable:

  • Personalized or customized products
  • Products specifically marked as Final Sale or Non-Returnable
  • Products with removed or damaged tags
  • Products that have been worn, washed or altered
  • Products damaged after delivery by the customer
  • Products returned without essential parts or accessories
  • Hygiene-sensitive products where returns are restricted for health reasons

Where a particular product is non-returnable, we aim to display this information on the product page or before purchase.

3. Exchanges

Eligible products may be exchanged within 7 calendar days from delivery, subject to product availability and the conditions stated in this policy.

Exchanges may generally be requested for reasons such as:

  • Incorrect size ordered
  • Alternative available size required
  • Eligible product received in a damaged or defective condition
  • Incorrect product or variant delivered

An exchange is subject to stock availability at the time the request is processed.

If the requested replacement size, colour or product is unavailable, ZooBdoo may offer an eligible refund instead.

Any price difference resulting from an exchange may need to be paid or refunded, as applicable, before the exchange is completed.

4. Size Exchanges

For children's clothing, we understand that sizing can sometimes vary depending on the child's measurements and product style.

Please review the relevant size information before placing your order.

Where eligible, a size exchange may be requested during the applicable exchange period. Availability of the replacement size cannot be guaranteed until the exchange is approved and processed.

5. Damaged, Defective or Incorrect Products

If you receive a product that is damaged, materially defective, or different from the product or variant ordered, please report the issue to ZooBdoo as soon as possible and within the applicable return period.

Please retain the original packaging and provide photographs or videos if requested.

After verification, ZooBdoo may provide an appropriate solution, which may include:

  • Replacement of the product
  • Exchange for the correct product or variant
  • Return and refund
  • Another appropriate resolution depending on the circumstances

For a verified damaged, defective or incorrect product caused by ZooBdoo or its fulfilment process, eligible return or replacement shipping costs will generally be borne by ZooBdoo.

6. How to Request a Return or Exchange

Where the functionality is available, you may initiate a return or exchange from your ZooBdoo account or order details page.

You may be required to provide:

  • Order number
  • Product being returned or exchanged
  • Reason for the request
  • Photographs or videos where applicable
  • Any other information reasonably required to process the request

Submitting a return or exchange request does not automatically mean the request has been approved.

The request may be reviewed before collection, replacement or refund is authorized.

7. Return Pickup

Where reverse pickup service is available at your location, ZooBdoo or its logistics partner may arrange collection of the returned product.

Please ensure that the product is securely packed and ready for pickup.

Reverse pickup availability depends on the serviceability of the delivery location and the capabilities of our logistics partners.

If reverse pickup is unavailable, we may provide alternative return instructions.

8. Return Shipping Fees

If the return is required because ZooBdoo delivered a damaged, defective, incorrect product or incorrect variant, eligible return shipping charges will generally be borne by ZooBdoo.

For returns requested because of customer preference, including change of mind, ordering the wrong size or selecting the wrong product, reasonable return or reverse-shipping charges may be deducted from the refund where such charges apply and are communicated to the customer.

Where ZooBdoo provides a free exchange or free return promotion, the conditions of that offer will apply.

9. Original Shipping Fees

Original shipping or delivery charges paid for an order may not be refundable where the order was correctly delivered and the return is requested because of customer preference or change of mind.

If the entire order is returned because ZooBdoo delivered an incorrect, damaged or defective order, eligible original shipping charges may also be refunded where applicable.

10. Order Cancellation

You may request cancellation of an order before it reaches a stage where cancellation is no longer operationally possible.

Cancellation is generally available while an order is in an early processing stage.

Once an order has been packed, shipped or handed over to the courier, cancellation may no longer be available.

The cancellation option shown in your ZooBdoo account or order details page will indicate whether cancellation is currently available.

11. Cancellation by ZooBdoo

ZooBdoo may cancel an order in circumstances including:

  • Product becomes unavailable or out of stock
  • Payment cannot be successfully verified
  • Incorrect pricing or product information caused by a genuine technical error
  • Delivery address is incomplete, invalid or not serviceable
  • Fraudulent or suspicious activity is identified
  • Technical or fulfilment circumstances prevent completion of the order
  • The order violates applicable law or ZooBdoo policies

If ZooBdoo cancels a prepaid order after successful payment, an eligible refund will be initiated.

12. Refunds for Cancelled Orders

If a prepaid order is successfully cancelled before shipment, the eligible amount will generally be refunded to the original payment method.

If payment was not successfully captured or completed, no refund may be required because the payment was not finally received by ZooBdoo.

13. Refunds for Returned Products

Refunds for returned products are normally processed after the returned item has been received and, where applicable, inspected.

A refund may be placed on hold or rejected if the returned product does not satisfy the applicable return conditions.

For approved returns, the eligible refund amount will generally be returned to the original payment method used to place the order.

14. Refund Processing Time

Once an eligible refund is approved and initiated by ZooBdoo, it may generally take approximately 5 to 7 business days to appear in your account, depending on your bank, card issuer, UPI provider, wallet provider or other financial institution.

The actual time required after a refund has been successfully initiated is controlled by the relevant payment provider and financial institution and may occasionally take longer.

15. Razorpay and Payment Refunds

Online payments on ZooBdoo may be processed through Razorpay.

Where applicable, approved refunds may also be initiated through Razorpay to the original payment method.

ZooBdoo may display the refund status in your account or order details where that functionality is available.

16. Failed or Pending Payments

If your bank or payment application shows that an amount was debited but ZooBdoo does not show the order as successfully confirmed, please do not immediately make repeated payments for the same order.

The payment may still be undergoing verification with the payment provider.

If the transaction ultimately fails but the amount was debited, the bank or payment provider may automatically reverse the transaction according to its normal process.

If you continue to experience an issue, contact ZooBdoo with your order and payment information so we can verify the transaction.

17. Duplicate Payments

If a customer is accidentally charged more than once for the same transaction, ZooBdoo will verify the payment records with the applicable payment provider.

Any verified duplicate payment received by ZooBdoo will be eligible for refund through the appropriate payment process.

18. Partial Returns

If an order contains multiple products, you may be able to return only the eligible product or products you no longer wish to keep.

The refund for a partial return will generally be calculated based on the actual amount paid for the returned item after applicable discounts, promotions and adjustments.

19. Coupons and Discounts on Returns

If your original order used a coupon, promotional discount or other offer, the refund amount may be recalculated based on the amount actually paid for the returned product.

If returning a product causes the remaining order to no longer meet the conditions of a promotion, any required promotional adjustment may be reflected in the refund where permitted by the applicable offer terms.

20. Return to Origin (RTO)

An order may be returned to ZooBdoo by the delivery partner when delivery cannot be completed.

This may occur where:

  • The recipient cannot be contacted
  • The recipient is repeatedly unavailable
  • The shipping address is incorrect or incomplete
  • The customer refuses delivery
  • The location is not serviceable
  • The courier is otherwise unable to complete delivery

Once an RTO shipment is received and verified by ZooBdoo, an eligible refund for a prepaid order may be processed according to this policy.

Any non-refundable shipping or return charges, where applicable and legally permitted, may be adjusted before the refund is issued.

21. Refund Method

Where possible, refunds are issued to the same payment method used for the original transaction.

ZooBdoo will not normally request sensitive banking credentials such as your UPI PIN, card PIN, CVV or internet banking password in order to process a refund.

If alternative bank details are genuinely required for a refund that cannot be returned to the original payment method, ZooBdoo will provide appropriate instructions through an authorized support channel.

22. Product Inspection

Returned products may be inspected to verify their identity, condition, tags, accessories and reason for return.

If a returned product fails inspection because it has been used, washed, altered, damaged after delivery or otherwise does not satisfy the applicable return conditions, ZooBdoo may reject the return or refund.

23. Abuse of Returns and Refunds

ZooBdoo reserves the right to investigate or restrict return, exchange or refund requests that reasonably appear to involve fraud, repeated misuse, product substitution, intentional damage or other abuse of the returns process.

Nothing in this section limits mandatory rights available to customers under applicable law.

24. Consumer Rights

Nothing in this policy is intended to exclude, restrict or waive any mandatory rights available to consumers under applicable Indian law.

25. Changes to This Policy

ZooBdoo may update this Returns, Exchanges, Cancellations and Refund Policy from time to time to reflect changes in our operations, logistics arrangements, payment processes or applicable law.

The latest version will be published on this page with an updated revision date.

26. Customer Support

If you need assistance with a return, exchange, cancellation, payment or refund, contact ZooBdoo using the support details below.

Website: https://zoobdoo.com

Customer Support Email: [SUPPORT_EMAIL]

Business: [LEGAL_ENTITY_NAME] operating under the brand ZooBdoo

Business Address: [REGISTERED_OR_BUSINESS_ADDRESS]